Grievance Redressal

How it works

1. Write to the Grievance Officer with your name, the mobile number or email you used with us, your order number (if any), what happened, and what you'd like us to do. Photos help.
2. We acknowledge within 48 hours and give you a reference.
3. We resolve it within one month of receiving it, and tell you the outcome and the reasons.

This process covers orders, deliveries, refunds, product quality, and how we handle your personal data (Digital Personal Data Protection Act, 2023). For a quick question, the contact form is usually faster.

If you're not satisfied with our resolution, you can approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or a consumer commission; for personal-data complaints, the Data Protection Board of India.