Where we deliver

We deliver only to pincodes where we can keep the food frozen all the way to your door. Enter your pincode at checkout — you'll see straight away whether we deliver there, before you give any other details. If we don't reach you yet, leave a mobile number or email and we'll tell you when we do.

The cold chain

Our products are made and frozen at our facility in IMT Manesar and kept at −18 °C or colder through storage and delivery. They arrive frozen. Please put them into your freezer as soon as they arrive, and don't refreeze a pack that has thawed.

Delivery slots and timelines

You choose a delivery slot at checkout from the slots available for your pincode.
We call or message to confirm every order before dispatch. If we can't reach you, we'll try again before the slot; an unconfirmed order may be held or cancelled.
If we have to change your slot (weather, traffic, stock), we'll tell you first and you can cancel at no cost.

Minimum order and delivery fee

Any minimum order value, delivery fee and free-delivery threshold for your pincode are shown at checkout before you place the order, and on your order confirmation. Prices include GST.

At your door

Please check the packs when they arrive. If a pack is damaged, open, or not frozen, you can refuse it — see Cancellation & Refund.
Payment is cash on delivery. Online payment is coming soon.
If nobody is available to receive the order, our delivery partner will call you. Because the food must stay frozen, we may not be able to leave it unattended; we'll arrange another slot.

Business orders

Bulk and trade orders follow the terms agreed with you. See Sumeza for Business.

Shipping & Delivery